A good's or service's nonfulfillment of an intended requirement or reasonable expectation for use, including safety considerations. There are four classes of defects: Class 1, Very Serious,; leads directly to severe injury or catastrophic economic loss. Class 2, Serious; leads directly to significant injury or significant economic loss. Class 3, Major; related to major problems with respect to intended normal or reasonably foreseeable use. Class 4, Minor; related to minor problems with respect to intended normal or reasonably foreseeable use. See: blemish, imperfection, nonconformity.
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