By DHL 供应链 · 2022 年 4 月 12 日

不断发展的技术正在迅速改变供应链运营。在 DHL 供应链，我们与成熟的和新兴的技术公司密切合作，并采用经过验证的系统方法来评估和实施创新解决方案。以下是准备在 2022 年为我们的客户创造价值的五种供应链技术。

1.) 室内机器人运输

我们的叉车每年行驶约 2500 万英里。因此，包括自动导引车（AGV）和自动移动机器人（AMR）在内的室内机器人运输解决方案为仓库自动化提供了巨大的机会。自动叉车能够在任何地方使用手动叉车移动托盘通过设施，使用机器人技术来提高效率，实现更高的可靠性并提高劳动力利用率。

2021 年，我们宣布在北美首次在仓库中部署自动叉车。这种自动叉车的安装提高了双深托盘存放和检索任务的运营效率、准确性和安全性，而无需对我们的基础设施进行任何重大更改。它代表了 DHL 供应链在其全球 2,200 多个仓库中加速部署室内机器人运输的努力中迈出的重要一步。

2.) 可穿戴设备

眼镜和戒指扫描仪等可穿戴技术正在世界各地的许多仓库中进行商业使用。用例范围从使用增强现实增强设备服务呼叫的眼镜到提供听觉和视觉提示/方向的免提设备，以帮助工人更快、更安全地进行拣选。

在 DHL 供应链，智能眼镜已成为当今员工的标准功能，支持大多数地理区域仓库操作中的视觉拣选流程。仓库中的增强现实正在推动更准确、更有效率和更高效的拣货流程。用户友好、直观、免提的拣选流程为员工提供了积极的体验和较高的认可度。

3.) 数据分析

数据分析在商业世界中迅速变得司空见惯。在物流领域，人工智能对于解决一些最复杂的运营挑战至关重要。我们看到越来越多的用例使用机器学习算法来提高运营效率，包括预测分析、订单拣选增强、槽位优化、资源规划和库存周期计数。

例如，我们正在使用算法 例如，我们正在使用先进的机器学习算法来降低与循环计数相关的错误率。这种周期盘点预测模型已被证明可以确保实际库存盘点与系统中列出的数量相匹配。

4.) 机器人辅助拣选

机器人辅助拣选自 2018 年以来一直在大规模生产，以协助订单拣选数量少于一箱，主要用于电子商务和全渠道履行。此后，机器人技术在强度、速度和精度方面都达到了可以超越纯手工人类生产力的水平。此外，通过改进传感器和机器学习，机器人能够与员工更紧密地合作，最大限度地减少安全缓冲并实现更多的协作工作。

我们将继续扩大与 Locus Robotics 的合作伙伴关系以及该公司 LocusBots 的全球部署，以提高我们拣货业务的效率。2022 年初，我们宣布与波士顿动力公司达成一项多年协议，其中我们将投资 1500 万美元，为我们的设施配备 Stretch® 移动机器人，从拖车卸载过程开始，自动完成搬运任务。

5.) 资产跟踪和监控

越来越多的供应链经理开始明白，只有端到端的供应链可见性——从供应商、配送中心到最终目的地——将提供应对不可预见的风险和意外中断所需的敏捷性。这种更高可见性的最常见示例之一是货运跟踪。然而，虽然这是难题中最面向消费者的部分，但这只是实现完全可见性的一个方面。

DHL 供应链的专有 MySupplyChain 门户汇集了来自各种平台的数据，以提供可见性并突出显示实现目标所需的数据并获得供应链的完整视图。该平台允许客户访问跟踪数据、库存、运营绩效和报告、业务分析、客户服务等，以识别推动持续改进和竞争优势的洞察力。

自动化和数字技术代表了供应链优化的下一个前沿。在 DHL 供应链，我们不断评估和部署各种尖端的领先技术，以集成由数据分析支持的一流机器人和软件解决方案。

DHL Supply Chain · April 12, 2022
Ever-evolving technology is transforming supply chain operations at a rapid pace. At DHL Supply Chain, we work closely with established and emerging technology companies and apply a proven, systematic approach to evaluate and implement innovative solutions. Below are five supply chain technologies that are primed to deliver value for our customers in 2022.

1.) Indoor Robotic Transport
Our forklifts drive an estimated 25 million miles per year. Therefore, indoor robotic transport solutions, which include autonomous guided vehicles (AGVs) and autonomous mobile robots (AMRs), provide great opportunity for automation in the warehouse. Autonomous forklifts have the capability to be used anywhere manual forklifts move pallets through a facility, using robotics technology to increase efficiency, achieve greater reliability and enhance labor utilization.

In 2021, we announced our first North American deployment of autonomous forklifts in the warehouse. This installation of autonomous forklifts has increased operational efficiency, accuracy and safety of double-deep pallet putaway and retrieval tasks without requiring any significant changes to our infrastructure. It represents a significant step in DHL Supply Chain’s efforts to accelerate the deployment of indoor robotic transport in its more than 2,200 warehouses worldwide.

2.) Wearable Devices
Wearable technology such as glasses and ring scanners are being used commercially in many warehouses around the world. Use cases range from glasses using augmented reality to enhance equipment service calls to hands-free devices providing audible and visual cues/directions to help workers perform picks faster and safer.

At DHL Supply Chain, smart glasses have become a standard feature with today’s workforce, supporting the vision picking process in warehouse operations in most geographical regions. Augmented reality in the warehouse is driving a more accurate, productive and efficient picking process. The user-friendly and intuitive, hands-free picking process provides a positive experience and high approval ratings among employees.

3.) Data Analytics
Data Analytics is quickly becoming commonplace in the business world. In logistics, artificial intelligence is critical in solving some of the most complex operational challenges. We are seeing a growing number of use cases where machine learning algorithms are used to improve operational efficiency, including predictive analytics, order picking enhancement, slotting optimization, resource planning and inventory cycle counts.

For instance, we are using algorithms For instance, we are using advanced machine learning algorithms to reduce error rates associated with cycle counts. This cycle count predictive model has proven to ensure actual inventory counts match what is listed in the system.

4.) Robot-Assisted Picking
Robot-assisted picking has been in wide-scale production since 2018 to assist order picking of quantities less than a case, primarily in eCommerce and omni-channel fulfillment. Robotics technology has since reached levels in strength, speed and precision that can surpass purely manual human productivity. Also, with improved sensors and machine learning, robots have been able to work closer with associates, minimizing the safety buffer and enabling more collaborative work.

We continue to expand our partnership with Locus Robotics and the global deployment of the company’s LocusBots to drive efficiency in our picking operations. In early 2022, we announced a multi-year agreement with Boston Dynamics in which we will invest $15 million to equip our facilities with its Stretch® mobile robot to automate case-moving tasks, beginning with the trailer unloading process.

5.) Asset Tracking & Monitoring
More supply chain managers are beginning to understand that nothing short of end-to-end supply chain visibility – from the supplier, through the distribution center, to the end destination – will provide the agility needed to deal with unforeseen risks and unexpected disruptions. One of the most common examples of this greater visibility is shipment tracking. However, while this is the most consumer-facing piece of the puzzle, it is just one aspect of achieving complete visibility.

The proprietary MySupplyChain portal from DHL Supply Chain brings together data from various platforms to provide visibility and highlight the data needed to reach objectives and achieve a complete view of the supply chain. The platform allows customers access to track-and-trace data, inventory, operational performance and reporting, business analytics, customer service and more to identify insights that drive continuous improvement and competitive advantage.

Automation and digital technology represent the next frontier in supply chain optimization. At DHL Supply Chain, we continually assess and deploy a variety of cutting-edge, leading technologies to integrate best-in-class robotics and software solutions supported by data analytics.