The full study report captures 36 key operational metrics that are close to the heart of distribution center professionals. The measures have been grouped into five balanced sets – customer, financial, capacity/quality, employee and perfect order index metrics – plus the additional sets related cash-to-cash cycle measurement. It also contains a list of definitions for each metric in the study AND how to calculate each. Used from year-to-year and across your network, these details provide a consistent approach to reporting performance.
Customer Metrics客户绩效
订单交付周期
内部订单处理周期
订单积压百分比
· On Time Shipments及时发货率
· Total Order Cycle Time
· Internal Order Cycle Time
· Backorders as a Percent of Total Lines
Operations Metrics - Inbound Metrics
· Dock to Stock Cycle Time, in Hours
· Lines Received and Put Away per Hour
· Percent of Supplier Orders Received with Correct Documents
· Percent of Supplier Orders Received Damage Free
· On Time Receipts from Supplier
Operations Metrics - Outbound Metrics
· Fill Rate - Line
· Order Fill Rate
· Lines Picked and Shipped per Hour
· Orders Picked and Shipped per Hour
· On Time Ready to Ship
Financial Metrics
·Distribution Costs as a Percentage of COGS
·Days on Hand Finished Goods Inventory
-Distribution Costs as a Preset of Sales
-Distribution Costs per Unit Shipped
Capacity / Quality Metrics
· Average Warehouse Capacity Used
· Peak Warehouse Capacity Used
· Honeycomb Percent
· Inventory Count Accuracy by Location
· Order Picking Accuracy (Percent by Order)
Employee Metrics
· Annual Workforce Turnover
· Overtime Hours to Total Hours
· Part-time Workforce to Total Workforce
· Contract Employees to Total Workforce
· Unplanned AbsensePercentage
· Cross Trained Percentage
Perfect Order Index Metrics
· Percent of Orders with On Time Delivery
· Percent of Orders Shipped Complete
· Percent of Orders Shipped Damage Fee (Outbound)
· Percent of Orders Sent with Correct Documentation
Cash to Cash Metrics
· Inventory Days of Supply
· Average Days Payable
· Average Days of Sales Outstanding
