The important and measurable traits of a product or process whose performance targets must be met to satisfy the customer. They adjust improvement efforts to meet consumer requirements. CTQs represent customer expectations for a product.
关键质量特性—关键质量特性是以满足消费者需求为绩效目标的一项产品或过程的重要的和可测量的特性。组织调整改善努力以满足消费者需求。CTQS代表了顾客对产品的期望。
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