物流安全方面的指标有涉及么，希交流共享

以2019年的WERC的DC绩效评估报告的标准，列出12个关键性指标的最佳表现，请对号入座：

1.拣货准确率：超过99.89%

度量拣货过程的准确率，以防在发货前就出错。

2.库容平均利用率：平均92.54%

按月或按年来算的仓库容积利用率，（由于具体算法不了解，如果货位没有划 成所有货位都能独立进出的话，存货超过80%库容，基本上就作业不开了）

3.旺季库容利用率：100%

在计划的旺季中的库容利用率。

4.准时发货率：99.7%

计划内完成发货的订单百分比，所谓发货完成是指货已经装上，离开码头在送往客户的途中。

5.以库位度量盘点库存准确率：99.89%

盘点实物与系统帐的相符率。

6.无损收货百分比：99.5%

无损收货的订单数在总订单中的占比

7.订单库存满足率：99.75%

可用库存满足订单的百分比。

8.有正确随货文件的百比分：99.2%

含有完整无误随货文档的供应商送货单的百分比

9.收货处理周期：小于2小时

从供应商送到收货码头，到全部完成收架并记录在案的时间跨度。

10.准时发货率：99.8%

订单在计划时间内准备好发货的百分比，它意味着所有发货准备完成，包括打包，随货文档等，只等发。

11.员工中兼职工人数占比：0%

所有仓库员工，兼职人员的占比，包括那些虽然会全天工作，但只会工作有限几天的人员，比如季节性或旺季中的。

12.交叉培训百分比：90%

能够胜任不只一个工作岗位的员工数占比

Top 12 distribution center metrics

According to the 2019 Warehousing Education and Research Council (WERC) DC Measures Report,here are the top 12 metrics and best-in-class scores. How does your operation compare?

1.order picking accuracy

Measures the accuracy of the order picking process, helping prevent errors prior to shipment.

Best-in-class operations achieve more than 99.89% order picking accuracy.

2.Average warehouse capacity used

Average amount of warehouse spaced used over a specific interval, such as a monthly or yearly window.

Best-in-class operations, on average, utilize 92.54% of available warehouse capacity.

3.Peak warehouse capacity used

Amount of warehouse capacity used during designated peak seasons.

Best-in-class operations use 100% warehouse capacity during peaks.

4.On-time shipments

Percent of orders shipped within a planned time, meaning off the dock and in transit to the customer.

Best-in-class operations ship more than 99.7% of orders on time.

5.Inventory count accuracy by location

Accuracy of physical inventory in relation to inventory reported in enterprise systems, such as WMS.

Best-in-class operations achieve a 99.89% match of physical inventory to reported inventory.

6.% of supplier orders received damage free

Number of orders processed damage-free as a percentage of total orders.

Best-in-class operations process 99.5% of supplier orders without damage.

7.Order fill rate

Percent of customer orders fulfilled with available stock.

Best-in-class operations fulfill more than 99.75% of customer orders from stock.

8.% of supplier orders received with correct documentation

Orders processed with complete, correct

documentation expressed as a percentage of

total orders.

Best-in-class operations receive over 99.2%

of orders with correct documentation.

9.Dock-to-stock cycle time

Time elapsed between the arrival of goods and when they are put away and recorded into inventory management systems.

Best-in-class operations achieve a dock-to-stock cycle time of less than two hours.

10.On-time ready to ship

Percent of orders ready for shipment at the planned time, meaning packaging and shipping documents are complete and ready for pickup.

Best-in-class operations have 99.8% of orders ready to ship on time.

11.Part-time workforce to total workforce

Number of part-time employees measured against the total workforce, with part time including employees working full-time hours for a limited time, like short season or peak periods.

Best-in-class operations have 0% of their workforce as part-time employees.

12.Cross-trained percentage

Number of employees able to work more than

one function/job within the company.

Best-in-class operations have over 90%

of employees cross-trained.

完整版评估报告将会把配送中心运营人员心心相念的36个关键性绩效指标纳入。将其分成五个需要平衡的维度:客户，资金，能力/质量，员工和完美订单指数， 以及现金流周期。它还包括每个指标的定义，以及是如何计算。经年不断，始终如一的从细微处来评估绩效表现。

客户维度：

• 及时发货率

• 订单交付周期

• 内部订单处理周期

• 订单积压百分比

运营维度--入库

• 从货至码头到形成库存的以小时计处理周期

• 每小时收货行数和上架行数

• 有正确随货文件的百比分

• 无损收货百分比

• 供应商能否及时提供收据（发票）（没有上下文，猜的）

运营维度--出库

• 以订单行计量的交付率

• 以订单计量的交付率

• 每小时拣货订单行数和发货订单行数

• 每小时拣货订单数和发货订单数

• 准时发货率

财务维度

• 物流费用在销售费用中的百分比

• 库龄

• 物流费用在销售费用的预提（没有上下文，猜的）

• 每单位的物流成本

能力/质量维度

• 库容平均利用率

• 旺季库容利用率

• 蜂巢效应百分比

• 以库位度量盘点库存准确率

• 拣货准确率（按订单计）

员工维度

• 年度员工离职率

• 总工时中加班工时占比

• 员工中兼职工人数占比

• 员工中合同工人数(应该是指临时工)占比

• 计划外脱岗百分比

• 交叉培训百分比

完美订单指数

• 订单库存满足率

• 订单发货率

• 无损发货率

• 随货文件完整率

资金流

• 存货周转天数

• 付款帐期

• 销货周转天数

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