Individuals who add value to the product or service. These individuals include personnel working directly on the product, personnel providing a service to the customer, and personnel who provide support for the product or service (e.g, after-sale service).
关键群体—为产品和服务增加价值的个人。这些个人包括直接在产品上的工作人员、向顾客提供服务的人员和为产品或服务提供支持(如售后服务)的人员。
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