PURPOSE

This Supplier Management procedure manual has been created to ensure that each office handling this account will consistently meet or exceed the client's expectations.

 The Program Management and Supplier Management Team will maintain this book.  Procedure changes should be forwarded to the Supplier Management Team.  When a change is received, the SOP manual will be updated and redistributed as needed.

TABLE OF CONTENTS

1.   General Customer Information…………………………………………………………………………..………Error! Bookmark not defined.

1.1.   Customer..................................................................................................... 3

1.2.   Customer Contacts....................................................................................... 3

1.3.   UPS-SCS Is Appointed To Provide Service In The Following Locations:........... 3

1.4.   Client Overseas Offices:............................................................................... 3

1.5.   UPS Supply Chain Solutions Destination Offices............................................ 3

1.6.   UPS Supply Chain Solutions Origin Offices.................................................... 3

2.      PO Receipt and Inquiry................................................................................. 3

2.1.   Method of Receiving the PO (Purchase Order)............................................... 3

2.2.   Vendor Compliance...................................................................................... 3

3.      Cargo Booking and Receipt........................................................................... 3

3.1.   Order Verification......................................................................................... 3

3.2.   Shipment Approval....................................................................................... 3

3.3.   Booking Caveat............................................................................................ 3

3.4.   Cargo Delivery............................................................................................. 3

3.5.   Storage........................................................................................................ 3

4.      Cargo Loading and Vessel Sailing................................................................. 3

4.1.   Load Planning.............................................................................................. 3

4.2.   Carrier Information........................................................................................ 3

4.3.   Client Bill-of-Lading Instructions..................................................................... 3

5.      Document Collection and Invoicing................................................................ 3

5.1.   Shipping Advice-Automated SAPN................................................................ 3

5.2.   Document Collection and Distribution............................................................. 3

5.3.   Arrival Notices.............................................................................................. 3

5.4.   Destination Procedures................................................................................. 3

5.5.   Invoicing...................................................................................................... 3

6.      Reporting..................................................................................................... 3

6.1.   Reports........................................................................................................ 3

7.      Data Entry Requirements.............................................................................. 3

7.1.   GBS-PO Data Entry Time Frame................................................................... 3

7.2.   E2K Air Entry Flow & Handling (E2K)............................................................. 3

7.3.   GBS-PO Data Entry Requirements................................................................ 3

7.4.   Special Data Entry Requirements.................................................................. 3

8.      Dispatch and Delivery Requirements............................................................. 3

9.      SOP Revisions Record................................................................................. 3

10.    Attachments................................................................................................. 3

Toys R Us SOP v 1-2012.doc