The full study report captures 36 key operational metrics that are close to the heart of distribution center professionals. The measures have been grouped into five balanced sets – customer, financial, capacity/quality, employee and perfect order index metrics – plus the additional sets related cash-to-cash cycle measurement. It also contains a list of definitions for each metric in the study AND how to calculate each. Used from year-to-year and across your network, these details provide a consistent approach to reporting performance.

Customer Metrics客户绩效

• 订单交付周期

• 内部订单处理周期

• 订单积压百分比

· On Time Shipments及时发货率

· Total Order Cycle Time

· Internal Order Cycle Time

· Backorders as a Percent of Total Lines

Operations Metrics - Inbound Metrics

· Dock to Stock Cycle Time, in Hours

· Lines Received and Put Away per Hour

· Percent of Supplier Orders Received with Correct Documents

· Percent of Supplier Orders Received Damage Free

· On Time Receipts from Supplier

Operations Metrics - Outbound Metrics

· Fill Rate - Line

· Order Fill Rate

· Lines Picked and Shipped per Hour

· Orders Picked and Shipped per Hour

· On Time Ready to Ship

Financial Metrics

·Distribution Costs as a Percentage of COGS

·Days on Hand Finished Goods Inventory

-Distribution Costs as a Preset of Sales

-Distribution Costs per Unit Shipped

Capacity / Quality Metrics

· Average Warehouse Capacity Used

· Peak Warehouse Capacity Used

· Honeycomb Percent

· Inventory Count Accuracy by Location

· Order Picking Accuracy (Percent by Order)

Employee Metrics

· Annual Workforce Turnover

· Overtime Hours to Total Hours

· Part-time Workforce to Total Workforce

· Contract Employees to Total Workforce

· Unplanned AbsensePercentage

· Cross Trained Percentage

Perfect Order Index Metrics

· Percent of Orders with On Time Delivery

· Percent of Orders Shipped Complete

· Percent of Orders Shipped Damage Fee (Outbound)

· Percent of Orders Sent with Correct Documentation

Cash to Cash Metrics

· Inventory Days of Supply

· Average Days Payable

· Average Days of Sales Outstanding